![]() ![]() I wish I knew what the magic is to get them to respond to me. I see others have eventually gotten vouchers or refunds. ![]() I am my wits end and would just write it off it the amount were not so high. Calling, filling out their form, escalating-all have done no good. I would be very happy to receive a voucher, but most of all I want this resolved. Refunds and vouchers will apply only where the flight is changed by. I now know I should have waited to have them cancel the flight, but at the time who knew what was going to happen. There is no automatic entitlement to a refund imply because the flight was booked before Covid became a factor in all our lives. I paid quite a bit of money for my May/June tickets which I cancelled at the beginning of lockdown. I am SO disappointed as I loved traveling with Aer Lingus in the past and their business class was fabulous. The BBB suggested I contact the Aviation Consumer Protection Division of the US Dept of Transportation. Luckily I kept the e-mail from when I made the voucher request online. Apparently the first one was pending and the second one well, apparently the flight had not been cancelled and was still a live booking. I have received several escalation numbers, but no status of when this will be resolved. With no contact happening, I telephoned Aer Lingus to ask about my refund vouchers. I think I have tried everything suggested and still have not gotten anything but some Avios (their frequent flyer club) points put back. Mr Moriarty said that the airline was "not happy" about the systems failure and had taken steps to ensure it will not happen again, but said he could not guarantee that the incident would not be repeated.I have read many of the discussions here on getting a voucher or refund. Now you can have all your travel needs at your finger tips with the new free Aer Lingus App. It also said that customers who secured their own accommodation will be reimbursed accordingly.Īer Lingus Chief Corporate Affairs Officer Donal Moriarty yesterday said the airline had never experienced an IT problem like the one experienced over the weekend, describing it as a "unique" experience, but he said there were other corporations also affected by the outage. Hotel accommodation has been offered to Aer Lingus customers at most airports. Read more: 'It's a disaster' - Aer Lingus customers try to rebook following mass cancellations A total of 52 flights were cancelled on Saturday, with thousands of passengers affected Many of those impacted have complained about Aer Lingus customer service and communications. It led to the cancellation of 64 flights on Saturday disrupting the travel plans of thousands of passengers. ![]() This phone number can link you to the customer care department. This can be accomplished by dialing the Aer Lingus cancellation phone number that is created particularly for reversals. Investigations are ongoing into the exact cause of the IT outage which the airline said resulted from a break in connectivity in services from a UK network provider. Method 1: By Using Aer Lingus Cancel Flight Phone Number Passengers can reverse their flight offline with Aer Lingus. "Our team on the ground is working to return bags to customers and we hope to have these issues resolved in the coming days," the airline said.Īer Lingus said it had increased the number of contact centre agents to deal with customers but that due to the level of disruption, call wait times may vary. "We appreciate that as a result of the system outage on Saturday, some customers’ baggage has been delayed," Aer Lingus said in a statement. In a statement, Aer Lingus once again apologised for the weekend disruption and said that its schedule has operated as normal today.Įxtra flights have been scheduled to Lanzarote and Bourgas in Bulgaria, both operating today, and to Izmir in Turkey which is scheduled to operate tomorrow. Aer Lingus has said the 'vast majority' of customers impacted by Saturday's IT system outage have now been re-accommodated with new flights.įor those customers who opted for a refund, the airline said these are being processed as "efficiently as possible" by its customer care team. ![]()
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